Hello Carol. To find if AVG is blocking the download, we request you to disable AVG and then proceed with the download. Please let us know if you are able to download after disabling AVG. Please have a look at this article http://avgclick.me/TempDisableAVG to disable AVG. Thank you.
could it be possible that avg free install is blocking me from downloading due to my ip address constantly being encrypted
Hello Carol. To find if AVG is blocking the download, we request you to disable AVG and then proceed with the download. Please let us know if you are able to download after disabling AVG. Please have a look at this article http://avgclick.me/TempDisableAVG to disable AVG. Thank you.