Hi, I have AVG Antivirus installed on my Sony Xperia ZX. I made a coded note to remeber the PIN but that Pin does not work. I can unlock Apps with the fingerprint but that takes several tries and I am worried about a total lock out.
When I tried to access my device I logged in to the site, saw my device but couldn't change the PIN. I have now changed the password and when I log on can not see my device at all.
Help please…
Hello Bill,
I understand that you have problem with AVG installed on your Sony Xperia phone.
To best assist you with this, I suggest you to contact our mobile support.
Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select platform as "Android" and the name of AVG Program that you have installed on your mobile. In the description please completely explain your issue and click on "Email" option. When filling out your details choose "Yes" to the question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version. The AVG mobile team will reply to you via email with a resolution.