Hello Marge. Sorry to hear about the inconvenience caused. I would request you to follow the instructions in this article http://bit.ly/1BVXhXG to invite other devices to join the Zen network and install AVG on them. Please contact us back should you need any further assistance. Thank you.
Renewed my AVG to AVG Protection ZEN Apr 7, 2015. It was for multi-devices for $46.99. Ever since have gotten pop up windows saying I had so many days before it would expire.even though my account shows April 21, 2016. (?) finally contacted AVG June 1 - chatted w/Nancy, and was advised the problem was due to me not unistalling previous AVG's - She transferred me to Tech Dept and after much discussion with Komal, and being told that if I did the remote process with AVG, they would delete the old program, re-install the current one, and they would give me the info so I could "invite" my other three devices to join the ZEN program on my PC. One big happy family! Went ahead and paid the $19.99 with the knowledge that I would be given the info to do the other three on my own. waited until today (06/05) to "redeem" the one time service.
Chatted with Amarnath and the remote stuff was being done. I now apparenlty have the AVG PC Tune up just fine and was given two license numbers but they were supposedly for something from 2014. I had had a 2 year license on AVG that expired in April 2015. I was not given the info I needed to update the other devices, am totally feeling like this is not what I was wanting or paid for. So what is one to do? I was able to print off the "chat" messages with the first two I had spoke with two days ago but today, there was no box to check to save or print the chat. I went to add a comment to the chat today and inadvertently lost it! Double frustration for sure. What do you all suggest? I have been with AVG for years but right now, I am not pleased. I am also very sure that no where when I renewed AVG this year, that I was told to uninstall the old AVG program.
Hello Marge. Sorry to hear about the inconvenience caused. I would request you to follow the instructions in this article http://bit.ly/1BVXhXG to invite other devices to join the Zen network and install AVG on them. Please contact us back should you need any further assistance. Thank you.