Hello Amanda,
We will check this for you.
However, we need the screenshot of the detection message you receive from "Reimage repair".to escalate this case further.
Click on the mountain icon from the post, to attach the screenshot.
If you have privacy concerns, I have sent you an email, please reply to that email with the screenshot to assist further.
My computer has a series of silent program crashes (reliability history under control panel). With this recent update to AVG, it has some not silent program crashes. Before I had AVG, I got a program called reimage to correct computer stability issues. Even with these visual crashes, running an AVG scan leads to no problems. After these visual program crashes, Reimage requests a scan. It says that a trojan called TR/dropper.gen is in an AVG directory. Since I can't paste the screen snippet here, it is my profile picture . False positive ? Reimage doesn't give me the option not to ignore it - it will delete it.
Hello Amanda,
We will check this for you.
However, we need the screenshot of the detection message you receive from "Reimage repair".to escalate this case further.
Click on the mountain icon from the post, to attach the screenshot.
If you have privacy concerns, I have sent you an email, please reply to that email with the screenshot to assist further.