Sorry for the delay, Robert.
We see that you have contacted our phone support and remote technicians, they merged your email address and fixed the activation issue. Glad to see that the issue has been fixed, we appreciate all your efforts and patience. We are here if you need any further help.
I thought I had transferred from free trial yesterday by paying £24.99 as my first subscription but the free trial continues to ask if I want to buy now. Has this payment been accepted?
Sorry for the delay, Robert.
We see that you have contacted our phone support and remote technicians, they merged your email address and fixed the activation issue. Glad to see that the issue has been fixed, we appreciate all your efforts and patience. We are here if you need any further help.