Transfer of subscription for AVG Internet Security

Sharon, Have a look @ this official AVG article (http://avgclick.me/LicenseTransfer).
AVG Guru

Hi

I can't access my old computer to delete AVG internet security so that I can transfer my subscription to my new Windows 10 laptop.  I've deleted all AVG from new computer but still says there is a version in use already which is incompatible.  Any ideas?

Sharon, Have a look @ this official AVG article (http://avgclick.me/LicenseTransfer).
AVG Guru