Transferred subscription from android to ios

AVG Protection
3

Hello Mary.
Thank you for contacting AVG Community Support.
I see you have already reached concern team and they will get back to you via email and help you further
Please feel free to reach us again if you need any other help with AVG.
Thank you.

1

Hi 

I’ve been trying without success to transfer my subscription from my old android phone to my new iOS account. Each time I add my subscription code to the „restore subscription „ box, it tells me Purchase Failed please send the purchase log to the avg support team. Where can I find this purchase log? and who do I send it to? No information is provided for me to do this! 

(my subscription lasts until nov 2024. ) 



 


 

2

Hello Mary.
Thank you for contacting AVG Community Support.
I see you have already reached concern team and they will get back to you via email and help you further
Please feel free to reach us again if you need any other help with AVG.
Thank you.