Hello Brian,
Thank you for contacting us here. Please be informed that the last 4 characters of your license number in AVG program is truncated for security purpose. When you copy it from the program, you will have to enter the last 4 characters must be entered manually. I have sent the full license number to your registered email address. Please check your inbox and spam/junk folder as well.
I have tried to transfer my AVG security package to my new Windows 10 computer. The AVG system does not recognise my product key, which I have copied and pasted from AVG themselves. Hence I cannot make any progress through the transfer procedure.
Hello Brian,
Thank you for contacting us here. Please be informed that the last 4 characters of your license number in AVG program is truncated for security purpose. When you copy it from the program, you will have to enter the last 4 characters must be entered manually. I have sent the full license number to your registered email address. Please check your inbox and spam/junk folder as well.
Brian, Also have a look @ this AVG article (http://avgclick.me/LicenseTransfer). AVG license number or product key consists of 6x5 upper-case letters. When typing the license number into AVG, you can use both upper or lower case characters.
Example: XXXX1-222YY-ZZZZZ-XXXXX-YYYY3-4ZZZZ
Please enter the license number including the dashes
The easiest way to enter the license number is to copy the number from the purchase confirmation email or from the license retrieval email, and paste it into the activation dialogue.
AVG Guru