Transferring AVG to a new computer from a crashed computer

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My computer crashed - its totally dead - so I cannot access it to uninstall AVG on it so I can transfer the AVG Internet Security from that dead computer to this new computer. I have downloaded AVG to the new computer, but, my AVG account says I now have two devices active on a single-user only prescription. So how do I cancel an installation on a computer that is dead?

Hi Fintan,
We will help you to check and clarify it. 
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us.
Thank you.