I'm having almost the same issue. I have Windows XP with service pack 3. I've never had an issue ever before with AVG. The version I currently have is AVG Free Edition 16.131.7924 I got on my computer last night and realized my AVG icon down in the system tray was gone. Went reading and researching online and decided to try an uninstall it and re-install it, however, trying to UNINSTALL it from the control panal add and remove won't work, I get an error that says: Unexpected error Sorry, we've run into a problem during installation. (Error code: 0xc007001d) I went to start, programs and tried to open AVG from there and it won't open. The ONLY way I can get it to open is to go into my pictures folder, right click on a picture and click to scan with AVG, then it opens. While I had it open, I clicked to update it, then closed the program, shut down my computer and restarted it, and the AVG icon is still missing from my system tray and still won't open when I click the program to open it. I checked to make sure I have the box checked for it to load at start up, it's checked, I checked in Services to make sure it's set for automatic and it is, I checked in Msconfig to make sure it has a check in the box, it does. When I right clicked on a picture and clicked scan with AVG to get it to open, I did a full scan on my computer and have no viruses. I don't understand what the issue is and why my icon disapeared and why the program won't open normally now. Please help. Thank you in advance.
Hallo Karthikeyan,
Thank you for help. I updated and restarted the PC but the tray icon is always missing.
Opening AVG in START/PROGRAMS seems to work correctly.
Thank you, best regards, Dante
Hello Dante,
We are sorry to know that you are unable to install AVG in your computer and get error. Please do not worry, could you please check if you have Service Pack 3 installed in your computer. For Windows XP service Pack 3 is mandatory for AVG to work. Please press and hold Windows key and press pause/break key to open computer details.
Thank you.
I've tried to reinstall AVG, but after a short 42" dovnloading I obtain the message:
! ERROR During installation 0xc007001d.
My OS is Windows XP, and AVG is the free version.
Can someone give me some help?
Tankyou, Dante
Thank you for help. I updated and restarted the PC but the tray icon is always missing.
Opening AVG in START/PROGRAMS seems to work correctly.
Thank you, best regards, Dante
We are happy to know that the installation of AVG is successful. Regarding this system tray icon, we suggest you to run AVG update and restart the PC. After the restart, check if the system tray icon of AVG is back.
Thank you.
We are sorry to know that the update of AVG Program didn't fix the issue.
We have sent the email instructions to get our senior technical team help in fixing the issue.
Please check for the email on spam, junk and inbox folders.
Hello Dante,
We are sorry to know that you are unable to install AVG in your computer and get error. Please do not worry, could you please check if you have Service Pack 3 installed in your computer. For Windows XP service Pack 3 is mandatory for AVG to work. Please press and hold Windows key and press pause/break key to open computer details.
Thank you.
My AVG tray icon also recently disappeared. I can't figure out how to get it to show up again in the system tray. Like the original poster, AVG seems to be working ok. It's just that the tray icon isn't showing. Can you help?
Thank you for help. My Windows has Service Pack Installed.
The AVG program, apart the missing tray icon, seems to work correctly.
Thank you, best regards, Dante