Hello Casandra,
We apologize for the inconvenience caused.
Whenever you download AVG free antivirus you will get our latest AVG Protection free Zen version downloaded. It is due to our recently launched campaign.
If you have this AVG Zen program installed you will get the AVG free antivirus program installed on the protection whereas on the performance you will get the trial version of AVG PC tuneup.
So this trial version will get expired after 15 days and the it will ask you to purchase the subscription for it.
Do you need to use our Zen version or the normal AVG free antivirus without Zen?
I'm using the free version of AVG and I'm getting messages that my "trial has expired" even though I'm not even using a trial version. I just have the bare-bones free version with no additional features. I did have the trial at one point (which I didn't even want, but was automatically opted into anyway even though I chose the free version), but I uninstalled it and installed the normal free version instead. Long after, I'm still getting system tray notifications telling me to buy, and previously I was even locked out of AVG altogether, at which point I had to reinstall the free version again just to be able to use it.
So… how do I fix this? Did something not get removed properly during the first uninstall? Because I'm pretty sure this shouldn't happen.
Hello Casandra,
Thank you for replying us back. Please run the AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your previous installation of AVG program with the Zen Interface from your PC.
Once uninstalled please use the following links to reinstall your AVG Free program without the AVG Zen Interface.
Please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit.
Once verified please use the following links to download appropriate installer file :
32- Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
64- Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us for further assistance.
Thank you,
Kishore, AVG Customer Care.
Hello Casandra,
We apologize for the inconvenience caused.
Whenever you download AVG free antivirus you will get our latest AVG Protection free Zen version downloaded. It is due to our recently launched campaign.
If you have this AVG Zen program installed you will get the AVG free antivirus program installed on the protection whereas on the performance you will get the trial version of AVG PC tuneup.
So this trial version will get expired after 15 days and the it will ask you to purchase the subscription for it.
Do you need to use our Zen version or the normal AVG free antivirus without Zen?