Emma, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Emma,
I apologize for the inconvenience. This should not happen, I would request you to repair AVG Free http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG from the control panel and then check the status.
If you face any difficulties, provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the popup message to check and assist further. Also, let me know the version of AVG installed on your PC.
Hello Emma,
I apologize for the inconvenience. This should not happen, I would request you to repair AVG Free http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG from the control panel and then check the status.
If you face any difficulties, provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the popup message to check and assist further. Also, let me know the version of AVG installed on your PC.
Emma,
Please accept my apologies for the delay in responding. May I know what is the status of your issue now? If it persist, to analyze it further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Since the latest AVG Free program update, every time I open it, it has a "Don't forget to activate!" blue popup at the top, which I can't close, and I can't click on anything in AVG, to get into settings, etc. The whole thing is frozen, and the only way to get rid of the screen is to end it in Task Manager.
I repaired it, and it's still hanging on the main screen. Here's the screenshot. Note that I had previously turned on Silent Mode - maybe that's relevant?
Thanks,
Emma
Emma,
I appreciate your efforts and thank you for providing the screenshot.
I have forwarded the case to the senior team for getting a suggestion.
Please keep checking this post to know about the status.
Your patience is much appreciated.
Emma,
Please accept my apologies for the delay in responding. May I know what is the status of your issue now? If it persist, to analyze it further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.