Mike,
Sorry for the trouble. Could you share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of that detected message? Let us know the name and version of AVG you have installed.
any updates on my issue?
Hello and thank you for the quick reply. Here is the screen shot you requested.
I will wait for further instruction from you. Thanks.
Mike,
Sorry for the trouble. Could you share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of that detected message? Let us know the name and version of AVG you have installed.
Ok so these past couple of days this virus is keep popping up in a avg window telling me that it got rid of it. This has happened a lot of times and I don't know what I am supposed to do. The virus is called JS agent-EDB[Trj] from nostopped.com. Can anyone help me fix this issue because I don't want anything bad to happen to my PC.
Thanks!
Thanks!
Hi Stephan, I apologize for the inconvenience caused. Please get in touch with our Chat Team here and they will help you regarding the issue.
User Jeanine Wright has posted their own topic (https://support.avg.com/answers?id=9060N000000TvUAQA0).
AVG Guru
This the the screenshot of the virus. Now the software of the AVG I have is 17.9.3040.
three attemps by avg experts 3.5 hours and still the sams think i will spend my money on Kapersky
Mike, we have already escalated your case to our senior team. We are working on a fix, we will contact you soon via email with a solution.
Best regards,
Alok.
Hello and thank you for the quick reply. Here is the screen shot you requested.
I will wait for further instruction from you. Thanks.
three attemps by avg experts 3.5 hours and still the sams think i will spend my money on Kapersky
Jim,
Sorry to hear that the issue persists. Let us know whether you are using free or paid version of AVG. Could you provide us your registered email domain to locate your records and assist further.
Thank you for providing the requested logs, Mike.
I have escalated your case to concern team. They will analyze your issue and get back to you via email with a resolution. Keep checking your inbox and spam box as well.
Mike, we have received the screenshot successfully.
I request you to collect and submit the log files for AVG to proceed further.
An email instruction has been sent to send us the data.
If the email is not found in inbox do check in spam and junk folders.
any updates on my issue?
Jeanine, thank you for providing us the screenshot. I have emailed you the steps to collect error logs from your computer. Please follow the same and the concerned team will analyse the log files and contact you via email with a solution.