My problem has been solved since 8/28/15 after installing the latest AVG up-date.
i have the same problem. avg, please send the same info to ma as well? it went from 15 to 30 to 34 infections before i finally shut it down last night. i run a free version of avg and none of the updates could remove this issue. at least not last night.
Hi Music,
I apologize for the inconvenience,
As you use AVG business product the issue can be only solved by dedicated AVG business support
I am sorry to hear that you didn't receive any email. I request you to contact the customer support
directly using the phone number +1 855 738 1284 and your issue will be solved as soon as possible .
Thank you
Hello Vincent.
I apologize for the inconvenience caused. Since you are a business customer, We have dedicated support for Business programs. So I request you to contact our Business support team to resolve your issue ASAP.
Thank you for understanding.
Hello Alan,
My response was not meant to be sarcastic or even directed at you. I am new to these chat communities, not so good at navigating them. This was meant to be a general response to the thread, I was just letting everyone that my issue was resolved with the up-date. I think that AVG forgot to take into account older operating systems and did not add these items mis-recognized as viruses to their exception list. That these were really not viruses do to the fact none of them were moved to the virus vault and the problem is now gone.
Hello Vincent, I apologize for the inconvenience caused. I have sent you an email with necessary steps to fix this issue. Thank you.
Hello I have the sane virus on my second computer.
When I do a complete Scan as soon as it detects the viruses it reboots the computer.
I did a scan in safe mode and this is what it shows:
AVG 2015 AntiVirus command line scanner
Copyright (c) 1992 - 2015 AVG Technologies
Program version 2015.0.6125, engine 2015.0.4409
Virus Database: Version 4409/10505 2015-08-25
c:\WINDOWS\system32\winlogon.exe (252) Trojan horse Agent5.AETS
c:\WINDOWS\system32\services.exe (296) Trojan horse Agent5.AETS
c:\WINDOWS\system32\lsass.exe (308) Trojan horse Agent5.AETS
c:\WINDOWS\system32\svchost.exe (464) Trojan horse Agent5.AETS
c:\WINDOWS\system32\svchost.exe (588) Trojan horse Agent5.AETS
c:\WINDOWS\explorer.exe (892) Trojan horse Agent5.AETS
c:\Program Files\AVG\AVG2015\avgui.exe (1256) Trojan horse Agent5.AETS
c:\Program Files\AVG\AVG2015\avgscanx.exe (1396) Trojan horse Agent5.AETS
C:\Documents and Settings\Karen\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Locked file. Not scanned. is OK.
C:\Documents and Settings\Karen\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Locked file. Not scanned. is OK.
C:\Documents and Settings\Karen\NTUSER.DAT Locked file. Not scanned. is OK.
C:\Documents and Settings\Karen\ntuser.dat.LOG Locked file. Not scanned. is OK.
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Locked file. Not scanned. is OK.
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Locked file. Not scanned. is OK.
C:\Documents and Settings\NetworkService\NTUSER.DAT Locked file. Not scanned. is OK.
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Locked file. Not scanned. is OK.
C:\pagefile.sys Locked file. Not scanned. is OK.
C:\System Volume Information\ Locked file. Not scanned. is OK.
C:\WINDOWS\system32\config\default Locked file. Not scanned. is OK.
C:\WINDOWS\system32\config\default.LOG Locked file. Not scanned. is OK.
C:\WINDOWS\system32\config\SAM Locked file. Not scanned. is OK.
C:\WINDOWS\system32\config\SAM.LOG Locked file. Not scanned. is OK.
C:\WINDOWS\system32\config\SECURITY Locked file. Not scanned. is OK.
C:\WINDOWS\system32\config\SECURITY.LOG Locked file. Not scanned. is OK.
C:\WINDOWS\system32\config\software Locked file. Not scanned. is OK.
C:\WINDOWS\system32\config\software.LOG Locked file. Not scanned. is OK.
C:\WINDOWS\system32\config\system Locked file. Not scanned. is OK.
C:\WINDOWS\system32\config\system.LOG Locked file. Not scanned. is OK.
C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Avg2015\temp\avg-f0038b3e-4378-4b07-8a53-9268422e6e17.tmp Corrupted executable file
D:\7bf249df7c9048f1aa7b98d7\amd64\ Locked file. Not scanned. is OK.
D:\7bf249df7c9048f1aa7b98d7\i386\ Locked file. Not scanned. is OK.
D:\f0b92326d425ceed8b\amd64\ Locked file. Not scanned. is OK.
D:\f0b92326d425ceed8b\i386\ Locked file. Not scanned. is OK.
D:\System Volume Information\ Locked file. Not scanned. is OK.
------------------------------------------------------------
Test started: 25.8.2015 1:07:12
Duration of test: 3 hour(s) 26 second(s)
------------------------------------------------------------
Objects scanned : 108488
Found infections : 34
Found high severity : 8
Found med severity : 1
Found info severity : 25
Fixed high severity : 7
Fixed med severity : 1
Fixed info severity : 0
My problem has been solved since 8/28/15 after installing the latest AVG up-date.
Hello Vincent.
Pleased to see that you appear to be now sorted. Thanks for returning & posting. Feel free to contact us if you have any issues further. Thank you.
Hi Music,
I apologize for the inconvenience,
As you use AVG business product the issue can be only solved by dedicated AVG business support
I am sorry to hear that you didn't receive any email. I request you to contact the customer support
directly using the phone number +1 855 738 1284 and your issue will be solved as soon as possible .
Thank you
Hello Vincent.
I apologize for the inconvenience caused. Since you are a business customer, We have dedicated support for Business programs. So I request you to contact our Business support team to resolve your issue ASAP.
Thank you for understanding.
Does not apply; we're running Business Edition.
@Alan Binch
Thanks for the sarcastic response. Yes, being a business customer I have actually tried that link. I've sent two emails, both of which have gone completely ignored. And as our AVG license expires next month I don't see a terribly compelling reason to renew our license with this level of "support".
@ Vincent Scola
Vincent, Please read the posts again. You are totally in the clear. It's user Music Choice who is referring to a supposed sarcastic reply provided against their posting.
AVG Guru
Hello Vincent, I apologize for the inconvenience caused. I have sent you an email with necessary steps to fix this issue. Thank you.
@ Music Choice
Have a look @ this link (https://support.avg.com/answers?id=906b0000000DKDAAA4).
AVG Guru
Same problem here. For the past few days all of our Windows XP machines have been coming up with multiple instances of this "Trojan Horse Agent5.AETS" thing, anywhere from 26 to 147 instances per machine. None of our Win7 machines are affected. Would like to know how to fix this.
@ Music Choice
Have you tried updating your AVG (https://support.avg.com/answers?id=906b0000000DK4mAAG)?.
AVG Guru
i have the same problem. avg, please send the same info to ma as well? it went from 15 to 30 to 34 infections before i finally shut it down last night. i run a free version of avg and none of the updates could remove this issue. at least not last night.