Hello Joan. I apologize for the inconvenience caused. Could you please let us know whether your AVG Program restart during the scan and have you received any error message while removing those infections from your PC?
Ran a scan this morning and got found 70 infections, 35 healed and 35 not removed or healed. Have run nothing different on my computer, never had this before. All infections trojan horser Agent5 AETS. What is the point of paying for protection on my computer if this happens. How does one remove these? States requires my attention, not being a computer guru unsure what I am supposed to do. There is a box at the bottom of the page that states "remove all unhealed", click on it but nothing happens.
Hello Joan, I sincerely apologize for the difficulties you are currently experiencing. I have sent an e-mail to you, please use the e-mail and get connected with Remote Team. Our Remote Technicians will look into your computer and will resolve it for sure. Thank you.
Hello Joan. I apologize for the inconvenience caused. Could you please let us know whether your AVG Program restart during the scan and have you received any error message while removing those infections from your PC?
program did NOT restart whilst scanning, I have now run it twice with the same result. No error message received and I do not know how to remove the infections