Hello Vincent. I kindly request you to follow the instructions sent to your email id to get connected to our technical support team where they will analyze the issue and fix it for you. Please feel free to contact us back for further assistance. Thank you.
Hello AVG,
I had the remote assistant service analyze my computer and copy some system files to analyze yesterday. The teak said that you would contact me via email with a solution. I was wondering how long this might take?
Hello Can anyone tell me how to remove this virus.
When I do a full computer scan and it detects the viruses it reboots the computer with out finishing the scan. I did a full scan in safe mode and this is what it shows:
c:\WINDOWS\system32\winlogon.exe (272) Trojan horse Agent5.AETS
c:\WINDOWS\system32\services.exe (316) Trojan horse Agent5.AETS
c:\WINDOWS\system32\lsass.exe (328) Trojan horse Agent5.AETS
c:\WINDOWS\system32\svchost.exe (484) Trojan horse Agent5.AETS
c:\WINDOWS\system32\svchost.exe (580) Trojan horse Agent5.AETS
c:\WINDOWS\explorer.exe (864) Trojan horse Agent5.AETS
c:\Program Files\AVG\AVG2015\avgui.exe (1108) Trojan horse Agent5.AETS
c:\Program Files\AVG\AVG2015\avgscanx.exe (1508) Trojan horse Agent5
Hello Vincent. While verifying your record your case has been escalated to our senior technician and they will respond back to you as soon as possible. Thank you.
Hello AVG,
I had the remote assistant service analyze my computer and copy some system files to analyze yesterday. The teak said that you would contact me via email with a solution. I was wondering how long this might take?