Hi Aravind,
Thank you for following up on my problem yesterday. I had a tech log in and remove a file and I ran a couple of scans after he logged out and I am still getting the trojan horse backdoor generic_C being detected each time I scan. Are you able to remove this ?
Thanks
Hello Alison,
I sincerely apologize for the difficulties you are currently experiencing.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.