Hello Kim,
We apologize to hear about that. Please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-restore-or-remove-file-from-the-Virus-Vault to safely restore the files removed by AVG. Thank you.
Hello,
I got the Trojan warning when starting en excel worksheet today, This is not a file I have got from anybody, I have all my barcodes in there and I let AVG take care of it the file is gone and I am fucked. Why would AVG show this as a treat, I have all latest updates and do not download crap and is there any way to restore me worksheet?
Please help
User Michael Verinder has posted their own topic (https://support.avg.com/answers?id=906b0000000DSjsAAG).
Michael, In future please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!. Please try to keep whole conversation in one question/thread to speed up resolution.
AVG Guru
Tomas,
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 03919947 by copying and pasting it from this email
Click send output
As soon as we receive the data, we will analyze the files and provide you with further information.
This seems to be a update issue as we also have a couple of files without sensitive information now showing as a threat and deleted!
Thankfully we backup our files and opening the same file from a couple of weeks ago brings the same threat despite the fact it gets scanned by AVG on a daily basis!
Only 2 spreadsheets affected from about 20 we use. Not good behaviour!!
After I posted this I went to chatt with AVG and after some issue's he sorted this out, There is still an issue with .xlsx files with password protection but for know I can work with them.
Thanks for good support
I am having the same issue with AVG thinking my excel files are trojan horse viruses. These files are shared on a work network and they are getting deleted by other users. I am unable to remove the files from the virus vault nor am I able to create an exeption because I am not an administrator. Please get this fixed as soon as possible! How long do you think it will take to resolve this issue?