Trojan horse Generic_c

Viruses & Threats
7

Hello Mike,
We regret to hear about the inconvenience caused to you. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:

Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 03920266 by copying and pasting it from this email
Click send output
As soon as we receive the data, we will analyze the files and provide you with further information.

1

We have numerous spreadsheets that we use on a daily basis. This morning after an AVG update 2 of these spreadsheets have been highlighted as a threat (Trojan horse Generic_c).

This is despite the fact they are used (and scanned by) on a daily basis and have been used for approx. 8 months. They are standard accounting documents (Purchases and Invoices) and do not carry sensitive information but are password encrypted. 

I have seen other threads today on a similar basis where people have lost all of there work.

Luckily we backup files so I have opened the same file backed up from weeks ago and that is also now showing as a threat!

My guess is that something in the file is showing as a threat after the latest AVG update despite the fact it isn't but it is strange as it is not much different to a lot of the other spreadsheets that we use.

I need AVG to look into this for me before I trust these files as I cannot take the risk of other files being at risk.

Please advise on this ASAP

5

Hello Michael,
Thank you for your patience. Our developers has confirmed it as a false positive. As a temporary fix we request you to add the file to the exception list using the instructions on the article : http://avgclick.me/AddException . Also we request you to submit the sample of the false detection on our official website : https://secure.avg.com/submit-sample so that our developers can fix the issue as soon as possible.
Thank you.

4

Hello Mike,
We regret to hear about the inconvenience caused to you. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:

Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 03920266 by copying and pasting it from this email
Click send output
As soon as we receive the data, we will analyze the files and provide you with further information.

2

I have already done this so I am now just waiting for a solution.

3

Do I need to attach either of the affected files when I run this?

6

Yes, Michael,
It would be most helpful for us to analyze the issue. Thank you.