Joost, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Thank you for your immediate answer.
the picture below shows the 3 stages: 1) the report of AVG while attempting to open the exe-file, 2)
AVG handling the threat and 3) AVG confirms that the threat is deleted.
The AVG programm installed on my computer is up to date (by the daily updates).
Thanks in advance for your help
Greetings from Belgium.
Joost
Hello Joost,
We apologize for the inconvenience.
This can also be a false detection. Please check if the AVG program installed in your computer is up to date and to assist you better, could you please send us the screenshot of the error message you received? Please click on this link for the steps to take screenshot http://avgclick.me/getscreenshot
Thank you.
Hello Joost,
Thank you for the information. In this case we suggest you to add the file that is being detected as threat to AVG Exception list http://avgclick.me/AddException and send the sample of this file to AVG, so that we can check the same and add the program to AVG Whitelist list http://samplesubmit.avg.com/false-detection.
Thank you.
After years of using Androsa Fileprotector, AVG reports the programm is infected with Trojan horse Generic37.CJWI.
This trojan horse seems not to be known by any search machine.
Is Trojan horse Generic37.CJWI a true threat ?
Hello
Thank you for your immediate answer.
The picture shows 1) the report of AVG while attempting to open the exe-file, 2) AVG handling the threat
and 3) AVGconfirms that the threat is deleted.
The AVG programm installed on my computer is up to date (by the daily updates).
Thanks in advance for your help
Greetings from Belgium.
Joost
Good Evening (in Belgium it's 8:38 pm)
Did you receive my answer now ?
Greetings
Joost
Hello Joost,
We received your answer.
Thank you for the information. In this case we suggest you to add the file that is being detected as threat to AVG Exception list http://avgclick.me/AddException and send the sample of this file to AVG, so that we can check the same and add the program to AVG Whitelist list http://samplesubmit.avg.com/false-detection .
Thank you.
Hello Joost,
We wish to keep you informed that the files are being checked automatically and so we do not respond to you with results. All we suggest you to do is regularly update your AVG program. Thank you.
Hello
I've done as you said in order tot let you check the programm…
In an attempt to open, each file that was encrypted by Androsa Fileprotector generates the report 'Trojan horse Generic37.CJWI'.
That means I should put some fifty files on the exception list.
Is not it better that I wait until you have checked the program (to ensure the trojan horse is not real)?
Many thanks for your help.
Joost