Hello Kiyoko,
Sorry to know that. Have you installed the latest version of AVG Internet Security 2016 on your computer? We would also request you to provide us the screenshot of the exact issue so that we can help you better.
Thank you.
I use purchased "AVG Internet Security".
On 29/12/15 AVG detected Trojan horse Hiloti.cg but says "cannot be removed." " Element not found" in red. c:/Windows/System32/MRT.exe(9580):/m... Status Unsolved
Subsequent daily scanning reports "No threats detected". I suppose it is contained by AVG at the moment. But How can I clear this trojan horse from my pc completely?
On 29/12/15 AVG detected Trojan horse Hiloti.cg but says "cannot be removed." " Element not found" in red. c:/Windows/System32/MRT.exe(9580):/m... Status Unsolved
Subsequent daily scanning reports "No threats detected". I suppose it is contained by AVG at the moment. But How can I clear this trojan horse from my pc completely?
I
The answer to your question is No. I purchased AVG Internet Security 2014 (4PCs/2Years. Licence expiration date 11/03/2016) for another pc. I installed the product to my new pc in question on 6/12/2015 therefore what installed at the time was, I believe, AVG Internet Security 2015 as AVG is continuously updating the contents.
I also attach the screenshot as you requested.
In the meantime please confirm if it is safe to do online banking.
Hello Kiyoko,
Sorry to know that. Have you installed the latest version of AVG Internet Security 2016 on your computer? We would also request you to provide us the screenshot of the exact issue so that we can help you better.
Thank you.