Hello, Rachael.
I certainly understand this must be upsetting. I would like to inform you that this is a known issue and our developers are diligently working on a fix. Please also be informed that AVG Cleaner is available for free on Mac and they are the same features though you login with email address and password.
I am trying to log into AVG Cleaner on iMac through my AVG MyAccount. I enter my credentials and it doesn't log in correctly - it says "Email and password don't match". They are correct - I can access AVG MyAccount on the internet and can log into system with no problem and the login info worked fine for the AVG anti-virus which is also installed on the iMac. Why does the login information not work for AVG Cleaner? (I've already tried removing and re-installing AVG cleaner but it didn't solve the problem).
Hello, Rachael.
I certainly understand this must be upsetting. I would like to inform you that this is a known issue and our developers are diligently working on a fix. Please also be informed that AVG Cleaner is available for free on Mac and they are the same features though you login with email address and password.