Trying to cancel my subscription since 2 years

AVG Subscription
3

Hello Oliver,

We acknowledge your refund request.
Your subscription's auto renewal (unsubscribe) was not cancelled from 2018.
That is why you have been billed USD 69.99 on 17th of this month.

As per requested, I have initiated the refund for this subscription.
The refund will be returned to the payment method used to make your purchase within 5 business days.
I assure you will not be billed for the renewal again.

1

I have cancelled my subscription two years ago but was billed again, I cancelled again last year with no effect and now I just got billed again even though I tried to cancel again. What is going on.

2

Hello Oliver,

We acknowledge your refund request.
Your subscription's auto renewal (unsubscribe) was not cancelled from 2018.
That is why you have been billed USD 69.99 on 17th of this month.

As per requested, I have initiated the refund for this subscription.
The refund will be returned to the payment method used to make your purchase within 5 business days.
I assure you will not be billed for the renewal again.