I cn't send you the file because AVG won't allow me to download it. The wensite is: (URL redacted)
I have been trying to download genealogy software from (URL redacted). AVG stops it every time and quarantines it. What can I do?
Thank you for sharing the screenshot, Lynda.
We've attached the screenshot to your case, which was forwarded to our false-positive analysis team.
They'll look into your concern and contact you via email as soon as possible.
Meanwhile, your patience is very much appreciated. Thanks!
Thank you for writing back to us, Lynda.
Upon checking your account, we can see that you've already submitted the download link for false-positive analysis.
Would you be so kind as to share us a screenshot of the AVG threat pop-up you've been receiving?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Note: Kindly click on "See Details" on the threat pop-up and then share us the screenshot.
Thanks in advance!
Hi Lynda,
You've reached the AVG community support forum.
We're sorry for the inconvenience this has caused you.
If you suspect that this was a false detection being made by AVG, please submit the detected file for false-positive analysis using this link.
Once you've submitted the false-positive report, our concerned team will analyze the file and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Thank you for understanding in advance!