Hello Cynthia,
I apologize for the inconvenience caused. I see that you have purchased only AVG TuneUp unlimited and there is no active product for AVG Ultimate in your account. Please be informed that this error will occur when there are left over traces of AVG is found in the PC. Hence please remove AVG traces from your PC as per the steps mentioned below:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5. To run AVG remover tool please follow this link: http://avgread.me/1DEtNP0 .
To reinstall AVG TuneUp - Unlimited, please follow the steps mentioned in this article ( http://avgread.me/1If7pzz )
If the issue persists, please share the screenshot of error message to assist further.
To create a screenshot, please use this link http://avgread.me/1aZxsAV .
Thank you.
I am trying to download the AVG ultimate software and it keeps coming up with
Error 0xe10190
What does this mean and what should I do?
Cynthia, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Cynthia,
I apologize for the inconvenience caused. I see that you have purchased only AVG TuneUp unlimited and there is no active product for AVG Ultimate in your account. Please be informed that this error will occur when there are left over traces of AVG is found in the PC. Hence please remove AVG traces from your PC as per the steps mentioned below:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5. To run AVG remover tool please follow this link: http://avgread.me/1DEtNP0 .
To reinstall AVG TuneUp - Unlimited, please follow the steps mentioned in this article ( http://avgread.me/1If7pzz )
If the issue persists, please share the screenshot of error message to assist further.
To create a screenshot, please use this link http://avgread.me/1aZxsAV .
Thank you.