Trying to download purchased Security and PC Tune up

Hello Michael,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=906b0000000XcV4 .Please try to keep whole conversation in one question/thread to speed up resolution. Thank you.

but it won't because it says i am not on line, when i am because i just purchased both.

what steps do i need to take?

Hello Michael,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=906b0000000XcV4 .Please try to keep whole conversation in one question/thread to speed up resolution. Thank you.