Trying to enter new AVG code. Says AVG Server not working

Hello Christian,
Thank you for reaching AVG Community Support Forum.
We are sorry to hear the trouble you had with activating the subscription. We'll certainly look into this and help you.As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

Has anyone else ran into this issue? Bought AVG Ultimate from BestBuy and I get into my old AVG account, installed the ultimate version and tried activating with the code but I end up with the "AVG Server is not working and to try again later" error. I tried chatting with someone and they just kept repeating to contact BestBuy. MAKES NO SENSE. Anyone else have this issue? Thanks.

Hello Christian,
Thank you for reaching AVG Community Support Forum.
We are sorry to hear the trouble you had with activating the subscription. We'll certainly look into this and help you.As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.