Trying to get my refund back

AVG Protection
3

Hello Shyellah,
Thank you for contacting AVG Community Support.
We understand that you wish for a refund.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

1

AVG, debited my account twice in one day for R889 which is an amount for 10 machines (I have 1) and R429 I spoke to the help line, however they only put a  refund through for the R889  see below it states  R429 amount refunded but it is not. 
Order ID:

(Order id removed)


This purchase was refunded based on your request from November 7, 2024
Included subscriptions:
AVG PC TuneUp
Purchased:
November 7, 2024
Payment method:
****  (Card details removed)
Total:
429.00 ZAR (including tax)

Refunded
(Order ID removed)
 
Refund details

(Order number removed)
Amount: R889.00


HOW DO I GET THIS REFUNDED
AVG  please sort this out   

Shyellah 
2

Hello Shyellah,
Thank you for contacting AVG Community Support.
We understand that you wish for a refund.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.