Trying to get on to Google Chrome

General discussion
6

Hello Glen, 

We will check and help you to resolve it. First we need to check whether AVG firewall blocking the access of Google chrome. So, we need to disable AVG Internet Security components one by one and confirm the which component blocking the Google chrome program. 

Refer the below article to disable AVG components :
Temporarily disabling AVG AntiVirus protection (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus)

Please try the above steps and let us know the status. Keep us updated.

7

I cannot access any sites on google chrome,  I get the google homepage but when I try to access any other site it just says internet access denied and to check my firewall settings, when I turn off the firewall google chrome works as normal.
I'm going to turn off AVG Anti track now, and will get back to you.

1

I have been trying all day to access Google Chrome.
Windows diagnostic says that the firewall on AVG is preventing me from doing this, how or what do I do to rectify this problem.

3

Hello Glen, 

We will check and help you to resolve it. First we need to check whether AVG firewall blocking the access of Google chrome. So, we need to disable AVG Internet Security components one by one and confirm the which component blocking the Google chrome program. 

Refer the below article to disable AVG components :
Temporarily disabling AVG AntiVirus protection (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus)

Please try the above steps and let us know the status. Keep us updated.

4

Hello Glenn, 

Thank you for writing back to us. Please provide the following information to analyze the issue.

Could you please confirm whether you are unable to access specific website on Google chrome? (or) All sites?

If its specific website, please let us know what are all the sites are you referring. Can you please try to turn off AVG Anti-track program and check whether you can access Google chrome when AVG Firewall is active?

Keep us updated. Thank you.

2

I cannot access any sites on google chrome,  I get the google homepage but when I try to access any other site it just says internet access denied and to check my firewall settings, when I turn off the firewall google chrome works as normal.
I'm going to turn off AVG Anti track now, and will get back to you.

5

We apologize for the inconvenience caused to you, Glenn.
May I know the version of your AVG Internet Security program being installed on your computer please?
Did you try to enable Google Chrome browser in AVG AntiTrack program and check if it helps?
You can refer to this article: https://bit.ly/3GXoqCW to check for browser protection.
Thank you and keep us updated.