Hello Cindy,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to reach our support team via phone and did not received the refund.
We'll certainly check and help you out. We apologize for any inconvenience caused to you. I can see that your refund case was already escalated to our senior team and currently they are working on your issue.
You will get a reply from them via email as soon as possible.
You can also reach our AVG billing & sales team via live chat and voice using this link: https://support.avg.com/avg/en/ww/home/current/contact and they will check and help you with this.
After clicking the above link, select Account and Billing -> Purchase and Renewal help ->Get Support -> Voice call or Chat.
Thank you and keep us updated.
AVG is a company that does not carry out what they say they will do. I was to receive a refund October 22, 2024 and still waiting. I have emailed the person I was communicating with and surprise, no response. I have never been so frustrated trying get through by phone to a real person. I guess it is time to contact BBB and post some google reviews. If I can save one person from having to deal with this company, then I may have done some good.
does anyone have a legitimate telephone number to call AVG? The one I have is to another company and they referred me to support@avg.com
Hello Cindy,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to reach our support team via phone and did not received the refund.
We'll certainly check and help you out. We apologize for any inconvenience caused to you. I can see that your refund case was already escalated to our senior team and currently they are working on your issue.
You will get a reply from them via email as soon as possible.
You can also reach our AVG billing & sales team via live chat and voice using this link: https://support.avg.com/avg/en/ww/home/current/contact and they will check and help you with this.
After clicking the above link, select Account and Billing -> Purchase and Renewal help ->Get Support -> Voice call or Chat.
Thank you and keep us updated.