Trying to install AVG on another device

Hi I want to download AVG on another device as my subscription allows me up to 10 devices. However the only option I'm given is a free download. Help much appreciated

Hello Derek,

We are glad to help you.
We will certainly check and help you to resolve this issue.
We have sent you an email asking for a few details and please reply to that email for further assistance with AVG.
Thank you.