Trying to install AVG Tune Up

AVG Performance
2

Hello Michael,
We are sorry to hear that. It seems that you have tried with all basic steps and since the issue persists we have sent you an email containing the instructions to have a better assistance in resolving the issue. Please feel free to contact us for further assistance.
Thank you.

5

Hello Michael,

Sorry for the inconvenience caused.
May I know the name of operating system that is installed on your PC?

1

Hi, installation was almost complete and then error code 0xE006001C appeared saying it failed and to ask customer support. Internet was fine. Last year we'd experienced a similar problem trying to install Zen, which seems incompatible with my laptop. So the solution then was to have a new version of Tune-up instead which worked fine.Now I've just renewed and hit the above problem.Help please, thanks.

4

Hello Balasubramanian,

Thanks.Windows 7 64 bit, my antivirus is Bitdefender 64 bit.

3

You are welcome, Michael.
Thank you for providing the requested information.
As per our record, we see that you have purchased the subscription for AVG Performance Multidevice.
We request you run our AVG remover tool once and then try installing AVG Performance.
1) To download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

To download, install and activate AVG Performance Multidevice, please follow the instructions mentioned in this link:
http://avgread.me/1If7pzz .
Please feel free to contact us should you need any assistance.