Trying to receive a refund but not getting any response

AVG Subscription
3

Hello Dave.
Thank you for contacting AVG Community Support.
We are sorry to know that you want to cancel your subscription.
We certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

1

I have requested a refund on line twice but have not had a response.
It states you will pay in full in 7 days but the first requested date was 22nd December then again in the new year.
The full amount is £54.99.
What do I need to do to receive it as I am being ignored.

2

Hello Dave.
Thank you for contacting AVG Community Support.
We are sorry to know that you want to cancel your subscription.
We certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.