Trying to run AVG Performance I bought the disc

Hello Nancy,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Have you logged in on your AVG Zen using your AVG My account credentials(Username and password)?
Please be informed that AVG performance comes under AVG zen product, The license number for the AVG zen product is not physically visible for us. You have to use your My account username and password to logon in to your AVG performance.
Thank you.

I thought I installed the disc, but it will not run. Keeps asking me to buy it online. I don't know how to get it to run to clean up my laptop. My antivirus AVG program has no problems telling me what I need to have fixed though. Any help would be appreciated.
thanks

Hello Nancy,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Have you logged in on your AVG Zen using your AVG My account credentials(Username and password)?
Please be informed that AVG performance comes under AVG zen product, The license number for the AVG zen product is not physically visible for us. You have to use your My account username and password to logon in to your AVG performance.
Thank you.