Aimee,
We apologize for the difficulties, we request you to follow the below steps to fix the issue. From the “Task Manager” please close/terminate All FAS procesess, examples:
avgfasui.exe
BsecAMX.exe
BsecTray.exe
InetCtrl.exe
Rename the AVG Family Safety program folder, e.g.:
Windows 32-bit:
C:\Program Files\AVG\AVG Family Safety\ to C:\Program Files\AVG_AVG Family Safety<br>
Windows 64-bit:
C:\Program Files (x86)\AVG\AVG Family Safety\ to C:\Program Files (x86)\AVG_AVG Family Safety<br>
Perform the winsock reset and after the restart of the computer AVG Family Safety will not be running anymore.
winsock RESET:
Run the „Command Prompt“ as Administrator and type in the following parameter „netsh winsock reset“ and press “Enter”. User has to get the notification that „Windows Catalogs have been successfully reset“.
Please, feel free to let us know if you require any further assistance. Thank you.
We used AVG Family Protection quite a while ago, but did not renew our subscription…we are talking for the last several years. Today, the computer did an update and restarted and the program was activated and would not give internet access or accept the password that was saved. I used my phone to change the password, but when trying to uninstall it keeps saying invalid credentials. I am unable to get help from the company since we are not actively using a paid product. We want this off of our computer so it does not cause problems again, can anyone offer help please?
Aimee,
We apologize for the difficulties, we request you to follow the below steps to fix the issue. From the “Task Manager” please close/terminate All FAS procesess, examples:
avgfasui.exe
BsecAMX.exe
BsecTray.exe
InetCtrl.exe
Rename the AVG Family Safety program folder, e.g.:
Windows 32-bit:
C:\Program Files\AVG\AVG Family Safety\ to C:\Program Files\AVG_AVG Family Safety<br>
Windows 64-bit:
C:\Program Files (x86)\AVG\AVG Family Safety\ to C:\Program Files (x86)\AVG_AVG Family Safety<br>
Perform the winsock reset and after the restart of the computer AVG Family Safety will not be running anymore.
winsock RESET:
Run the „Command Prompt“ as Administrator and type in the following parameter „netsh winsock reset“ and press “Enter”. User has to get the notification that „Windows Catalogs have been successfully reset“.
Please, feel free to let us know if you require any further assistance. Thank you.