Trying to update my card payment - Sorry there's a glitch in the Matrix

AVG Subscription
2

Thank you for the update, Jessie. 
Stay safe and healthy!!

7

Hi Jessie,

We're glad to help pointing you in the right direction. We do have a specialized team who deals with billing queries.
In this regard, we'd suggest you to initiate a chat with them by using this link.
They'll help you to check the available offers, payment methods & renew AVG license.
Thank you for your understanding in advance!

8

Dear AVG
I have contacted the team via the link you provided in the previous response (dated December 14) and they cannot update my payment card unless I let them update my support package.
They quoted me £136.99 for AVG Ultimate for two years - I thought I had seen Ultimate cheaper than this so I said all I wanted to do was update my payment card and then I would decide which package I wanted to subscribe to. They gave me a number to call. 
All I want to do is update my payment card.
Thank you.


1

Hello

I am trying to update my card payment as I want to continue with my AVG subscription.

When I try to update card I get a message ' Sorry, there's a glitch in the Matrix'.  I have tried a number of time and I have also tried to contact customer support.

Is there any other way to update my payment details.

Many thanks

 

3

ich have the same problem and I tried it with several browsers:
User-added image

6

Dear AVG
I have contacted the team via the link you provided in the previous response (dated December 14) and they cannot update my payment card unless I let them update my support package.
They quoted me £136.99 for AVG Ultimate for two years - I thought I had seen Ultimate cheaper than this so I said all I wanted to do was update my payment card and then I would decide which package I wanted to subscribe to. They gave me a number to call. 
All I want to do is update my payment card.
Thank you.


4

Hello Holger,
We're sorry to know that you're facing trouble while updating the payment method. We regret the inconvenience caused.
We request you to contact our AVG Sales team using the below link, they will certainly help you to update your payment details and renew your AVG Subscriptions with the best offer price and deals.
https://support.avg.com/support_sales?l=en
 Thank you for your understanding.

5

Hi Jessie,

We're glad to help pointing you in the right direction. We do have a specialized team who deals with billing queries.
In this regard, we'd suggest you to initiate a chat with them by using this link.
They'll help you to check the available offers, payment methods & renew AVG license.
Thank you for your understanding in advance!