Hello Andree. I am sorry to hear that. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install the AVG Free. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Once you have done with the uninstallation please have a look at this article http://avgread.me/1cvJ6DX to reinstall the AVG 2015 Free program.
My OS is 64 bit windows 7.
Thank you. I have manage to uninstall then re-install AVG 2015.
Hello Andree. I am sorry to hear that. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install the AVG Free. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Once you have done with the uninstallation please have a look at this article http://avgread.me/1cvJ6DX to reinstall the AVG 2015 Free program.
I was trying to upgrade from 2014 FREE to 2015 FREE, but the instalation hang up and crash. I was also in the middle of browing internet with Firefox. the Firefox hang up and crash, too.
In the end i have to force restart the PC (unplug the power point and replug the power cable).
I had no choice, it will stay like Forever, If I didn't do that.
After restart, the AVG still showing 2014 FREE (not 2015) it only have 4 comonent, computer (not active), web browsing (disable), Identity (disable), email (protected). When I click "computer (not active)". the setting turn out to be set to Enable.
Does this means the AVG 2014 FREE has "something wrong" ?
because of the hang up, and forced restart physically?
any way to fix it?
Do I have to clean uninstall and do fresh instalation?
My OS is 64 bit windows 7.
Thank you. I have manage to uninstall then re-install AVG 2015.
Hello Andree. I hope you have successfully re installed your AVG Free 2015 and it is working fine now. Please contact us should you need any further assistance. Thank you.