Hello Annemeike,
We are sorry for the way you feel.
It looks like due to some temporary error, you found difficulties in cancelling the service.
We will take your comments as a valuable feedback and pass it to our concern team for consideration in future.
Auto-renewal service was successfully cancelled for your trial order of AVG TuneUp Unlimited. You will not be debited for its renewal.
Thank you for your understanding.
I have found no merit in the tune up program, as my pc hasn't been working any faster or better than before. I have just unsubscribed, although you have made it incredibly hard to find out how to do this. It would be right to add instructions in send email instead of making it this hard and only saying: 'you don't have to do anything', which means you are going to have to pay.
Also, there is an unsubscribe loading symbol which could take up to 24 hours??? That sounds and looks ridiculous. Does this mean that if I close this window the unsubscribe process stops, even though I confirmed? Your whole process seems designed to make it as hard as possible for people to unsubscribe (up to making the 'back' button green instead of the 'confirm' button, just another way to let people make a mistake in the proces).
This email is therefore for further proof I have unsubscribed if 'somehow' it doesn't go through in the next 24 hours (again, ridiculous).
I usually use your internet security as well, my subscription ends in December, and normally would rebuy. However, I find above process so unsympathetic that I will choose for another provider. Just know that you also lose clients by treating them this way.
Hello Annemeike,
We are sorry for the way you feel.
It looks like due to some temporary error, you found difficulties in cancelling the service.
We will take your comments as a valuable feedback and pass it to our concern team for consideration in future.
Auto-renewal service was successfully cancelled for your trial order of AVG TuneUp Unlimited. You will not be debited for its renewal.
Thank you for your understanding.