Tune up facilities

Why is the Tune up facilities one click maintenance Donald Ducked ?..    I left it running tonight when I went out… it is still struggling with tests being carried out …NOT ! This is not an isolated incident… it has happened for about a month,… can I get a refund and get a proper Tune - up program ?

Hi Terence,

We apologize for the inconvenience caused, please attach us the screenshot http://avgclick.me/getscreenshot of the error to assist you further. Also, we would like to inform you that there are no active subscriptions under your present email address and hence a refund is not possible.

Thank you!

Terence, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Hi Terence,

We apologize for the inconvenience caused, please attach us the screenshot http://avgclick.me/getscreenshot of the error to assist you further. Also, we would like to inform you that there are no active subscriptions under your present email address and hence a refund is not possible.

Thank you!