Tune up for 2 year still stuck on Trial mode

AVG Performance
3

Hi Simon,

Thanks for reaching us via community forum.

I would like to inform that reseller purchase will not reflect in AVG MyAccount subscription page.

Please confirm if AVG PC TuneUp or AVG TuneUp is installed on your PC.

Also, share us the screenshot of the expiry message to check further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

7

Hi, Thanks for getting back to me. The Avg install on my PC is "AVG PC TuneUp".
here the screenshot
User-added image

1

A friend gift me a AVG Tune up 2 year key to me and I log it in and it work but there still some limit on some of the app like if one of my software is out of date, when I click on it, it would lead me to a the site saying My trial expire and need buy new key.
I check my Subscription and it said " Subscription status: Not Available".
I am not sure what to do.

2

Thanks for the screenshot, Simon.

You have installed the old version of AVG TuneUp, I request you to uninstall it from control panel and I have sent an email with the steps to install and activate the new version of AVG TuneUp.

Please respond to the email if you need any help.

4

Hi, Thanks for getting back to me. The Avg install on my PC is "AVG PC TuneUp".
here the screenshot
User-added image

5

AVGs way of suckering you in, poor business practices in my opinion.

6

Hi Alan, 

I have replied to your original post.

Please keep up the conversation in it for further assistance.