I have just discovered that I have been billed for software on my PC and a multi-user pacakage, concurrently. Don't understand how this might have happened. I am perpetually asked to 'upgrade' other packages, and can only imagine this was done in error.
I would have hoped AVG would have the integrity to check this duplication, and understand that this is not a great way to build customer trust.
Can you check please? I have now cancelled multi-user - from this summer.
Is a refund at all an option, given that you should be able to see the duplication.
PS it would be good to see a contact email address so I could have done this privately.
Many thanks.
Hi Clive,
We understand your concern.
We will help you to clarify the charge.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us