Tune Up utilities 2014 licence expired

AVG Performance
10

We sincerely apologize for the delay, Alex.

We're still working towards fixing the TuneUp Utilities license issue.
However, since it's one of our older products it will take a while for it to be fixed.
Meanwhile, your continued patience is very much appreciated. Or, you can purchase a new AVG TuneUp subscription from our sales team at a discount price.
You can use the below link to contact our sales team via live chat:
https://support.avg.com/support_sales_chat
Thank you for understanding in advance!

8

Hi Aleksander,

We will clarify this for you.
We have received an update from the concerned team saying that the license will be renewed from today (01/08/2021) and it will be extended till 2030.
Also be informed that the server for these old license will be down in Q2 of this year.
After the shut down of the server, your subscription will be active but you will not be able to transfer, reinstall or reactive it again.

You can also and we would suggest you to opt for the new AVG TuneUp for which offer will be given.

1

Hi,
My Tune In 2014 product has stopped working due to expiry of the product key.
There was no end date to the licence i.e. this was not a subscription purchase.
Please clarify how to restore the functionality of the product 
Thanks
Alex

6

Thank you very much for your continued patience.

I am happy to report back, that our development team was able to perform a substantial backend fix to the recent experienced AVG Tuneup 2014 license disruption.

The following AVG article, https://is.gd/CYz7On, provides troubleshoot instruction to resolve the expired product key disruption, including uninstallation and reinstallation of a revised version of AVG Tuneup 2014.

I trust this explanation and information help clarify your concern.

2

Hi, is there an update to this issue? It's been over a month now?

3

Hi Aleksander,

We will clarify this for you.
We have received an update from the concerned team saying that the license will be renewed from today (01/08/2021) and it will be extended till 2030.
Also be informed that the server for these old license will be down in Q2 of this year.
After the shut down of the server, your subscription will be active but you will not be able to transfer, reinstall or reactive it again.

You can also and we would suggest you to opt for the new AVG TuneUp for which offer will be given.

9

Hi, I am still getting the licence expired message, even after I re-enter the code again from my original email. Please advise,
thanks
Alex

11

Hi, is there an update to this issue? It's been over a month now?

4

We sincerely apologize for the delay, Alex.

We're still working towards fixing the TuneUp Utilities license issue.
However, since it's one of our older products it will take a while for it to be fixed.
Meanwhile, your continued patience is very much appreciated. Or, you can purchase a new AVG TuneUp subscription from our sales team at a discount price.
You can use the below link to contact our sales team via live chat:
https://support.avg.com/support_sales_chat
Thank you for understanding in advance!

5

We apologize for the inconvenience caused, Alex
We have escalated this to the senior team and waiting for the update.
I request your patience in this matter.

7

Hi, I am still getting the licence expired message, even after I re-enter the code again from my original email. Please advise,
thanks
Alex