Tune Up utilities Product Key Suddenly Expired after 7 years!

AVG Subscription
14

I spoke to customer service with the same issue.  They noted 83k customers with the same concern and are updating the program to be active (key) until 2030.

13

Hello Will,

We regret the inconvenience caused.
Please write back to us in your own/new post so that we can access your account information and assist you further.
Thank you for understanding in advance!

12

Yeah AVG will not help with this issue. They want you to buy the new crappier product so they deactivated the old software keys.

Don't bother with this company now. Total fraudsters!

They will NOT reactivate the old keys under any circumstances. Thats what they told me.

Avoid this company!

1

Hi All,
I have just booted up my PC and TuneUp Utilities wont start due to my expired product key but it was a lifetime purchase back in 2014.
So I am a little bit confused why I need to purchase a new product key.
any help would be appreciated 
Mark

7

I have the same problem, starting January 1, 2021.

There was no problem using TuneUp Utilities 2014 a few days a ago.

I don't have Facebook account. Can you please tell me how to solve this problem?
Bought my lifetime license in August 2013, and I have bought earlier versions of the software too. My earlier registration had another e-mail adress (not working any more), so I had to register with a new one today.

I can provide Serial-nr and other information to you, if needed.

 

4

Hi Paul,

We understand your frustration.

We have already escalated the case to our Senior team. They are investigating the issue further. We will get back to you with a solution.

Thank you for understanding.

2

Hi every one,
I'm curious about the answer because I have the same problem today!!!
Thanks

3

I spoke to customer service with the same issue.  They noted 83k customers with the same concern and are updating the program to be active (key) until 2030.

11

Hello Mark.
We notice that you have asked the same query in a Facebook private message.
We have responded to your query there and please try to keep the whole conversation in one thread to speed up resolution.

5

Hi Aurelien,

We have replied to your Facebook message.

Please reply back to the message.

6

Hello Mark.
We notice that you have asked the same query in a Facebook private message.
We have responded to your query there and please try to keep the whole conversation in one thread to speed up resolution.

8

So it's been 12 days since I called.  No follow up or resolution.  All about selling a new program yearly vs. ensuring older customer's products purchased outright work properly?  Not OK.

9

Nils, it is not recommended providing the key in a public post.
Unfortunately, we are not aware of your email address since you are not author of this post.
I'd request you to contact our technical support team (https://support.avg.com/support_tech_chat?l=en) and provide the key.
They'd be glad to help.

10

Yeah AVG will not help with this issue. They want you to buy the new crappier product so they deactivated the old software keys.

Don't bother with this company now. Total fraudsters!

They will NOT reactivate the old keys under any circumstances. Thats what they told me.

Avoid this company!