Hi Rajendra
Thanks for the quick reply but at this stage I am confused. I was given a link after the purchase and the downloader copied the program over. See part of my email below :
Invoice, Order Confirmation & License
Dear Charles Whitehead,
Thank you for choosing AVG.
You'll find the details of your order listed below. We've also attached a PDF of your invoice which we recommend you keep in a safe place for future reference.
Product Delivery Unit Price Qty Item Price
Renewal AVG PC TuneUp
1 computer ( 12 months ) Download
ZAR 279.00 1 ZAR 279.00
Key XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
If this was the wrong link could you please provide the correct one ? The link was : http://www.avg.com/download-file-ins-tuh
Regards
Charles
Subtotal: ZAR 279.00
Hello Charles,
We do understand your concern. We apologize for the inconvenience caused. I see that you have purchased Tune up utilities. So that I kindly request you to install Tune up utilities. AVG PC Tune up and Tune up utilities are different product. Please feel free to contact us again.
Thank you.
Hi Guys - Been using Tuneup for quite a while long before AVG days. Recently I got a trial 2015 version from a friend and installed that to try out the program. I uninstalled both my 2014 and 2015 trail and bought the program which the downloader downloaded and installed. Also received the new license number per email and thought I was set !
Here is where my problem kicks in. I cannot activate Tuneup with my new license number. it comes up with "Sorry, you've entered an invalid license"error
Dropbox - Error - Simplify your life
Please help !
Hello Charles,
We do understand your concern. We apologize for the inconvenience caused. I see that you have purchased Tune up utilities. So that I kindly request you to install Tune up utilities. AVG PC Tune up and Tune up utilities are different product. Please feel free to contact us again.
Thank you.