Hello all
I decided to use the previous version of the software as at the latest version lots of functionality removed. Yesterday I received a popup that my serial has expired although my renewal expires at Dec of 2022…
I unistaled and reinstaled again the version of the software I used but when I enter the product key the sw says that it's not valid…
What is happening?
I have been using TuneApp for several years. I agree with all the previous posters. I just reinstalled my windows and had to install the newer version of TuneUp. Almost all of the features that I used and liked are now missing. That makes the software of minimal functionality and little use for other users and me.
The company did an abysmal job of communicating the changes in the new release, and we just ended up with a basic version of the software.
Surprisingly, the reps state here that this was all done due to feedback from the users?! Did all the users ask you to remove most of the features?! Other statements made suggest that this was due to the need to rewrite the code using a different language? Does this indicate that the current release is a beta version and that is why the version missing most of the features? Was the app released too early, and now the company does not want to own their mistake?!
Sadly, I would have to cancel my subscription after using this software for many years.
Where is the option/functionality to take snapshots of the system for backups?
J'ai annulé mon abonnement, le logiciel ne contient plus aucune option et le prix reste le même, c'est comme une arnaque!
Just canceled my subscription due to all the deleted features. It is in no way okay to pay full price for such a bad product.
Hi again !!
Let me answer each thing. I Will write in "bold" keeping your text in "Italic" and "underline".
Hi everyone,
this is Sandro from the TuneUp product team here!
First of all: We hear you. Loud and clear. You're loyal users and we don't want to lose you - it's users like yourself that made the software as popular as it is today.
Let me tell you what's going on and what we're working on: Our engineers are currently porting features of the "old" AVG PC TuneUp platform to the new AVG TuneUp product. The new one is based on a more modern codebase and it's what we're using across the company (Avast + AVG) now. Why are we doing this? To be honest: It's a lot of work keeping multiple product codebases around - and it's expensive. We'd rather like to put this engineering work and budget towards developing a better product!
However, we don't want to simply copy & paste old features but redesign and improve upon them. With a list of 35+ features from the old product, this of course isn't happening over night! 
I wish, believe me.
First of all… Thank's !! is really nice to read this kind of answer.
I work as a SW Designer and developer in a big company so I perfectly understand your words but you have to understand that the situation you say about your needs to create an internal framework for all your apps is perfectly normal but not "client fault" and that then… this is more like a "beta" is not a final full version so this version should be in a different state and should be developed… while you keep updating the "stable/full" version… and of course cheaper ! or maybe just "free" becouse what is more important… the money we pay for the subscription is to be able to "update / upgrade" the app… but if we have to wait many months to get a solid "real" new version then the money is "lost" in our side since the subscription will expire with 0 "full" updates in yor side… so we are paying at the moment for something like a mix downgrade with some ui improvements… anyway as I said I perfetly understand the other side of the problem you said… and I am happy to see that you read us and want to take care of your users.
That's why we're going through the list of features bit by bit and make a careful decision for every single one of them and answer a few questions:
1. Which one do we develop next? (for example, in a few weeks we'll get Drive Defrag over to you - later this year Disk Space Explorer and Duplicate Finder).
In order to figure out what's coming soon we are actively running surveys across thousands of users to find out which features are the most important to you.
IMHO I miss more or less nearly all but maybe the most are: firstly those you are already restoring (disk space explorer, fix problems…) and System information (redesigned), duplicate finder, undelete, improve/reports performance, process manager.
I also really miss the advaced way to work with this app… I mean… even the features that already have this version or the features you are adding this months are imho "excessively simple" they are nicer in terms of "ui" but the data/info we get in our screen is sometimes poor compared with last version… and you cannot execute fix registry standalone and other things… almost all is inside maintanance and you have to execute all allways… that "simple way" in some features is good, clean and nice but in others I miss more details like before in my opinion since this app is not for "basic" users… we are advanced users this should be an advanced app like in the past… or maybe an option to activate "advanced view"…
2. Which feature we might not need anymore! This is quite critical, as some functionality might've been useful 10+ years but is no longer beneficial, either due to hardware improvements or enhancements in Windows 7/10. Looking at Themis Zisis list, we do have some thoughts on every item:
AVG Turbo Mode: Turned off Windows services temporarily. Now, I am running intense benchmarks at Avast using multiple synthetic and real-world tools to figure out the "Before" and "After" effect of our products. I look at areas like boot time, RAM usage, FPS in games, application launch times etc.
The result: turning off these services stopped having an effect 10+ years ago, even on 6-8 year old hardware. On the other hand, it introduced more issues with users complaining about some of their applications not working! If we do a "Turbo Mode" in the new product, we want to do something that's actually having a benefit. We do have some ideas in mind, but we don't want to mindlessly copy & paste here! I hate snake oil and I'd rather have nothing at the moment than something that's useless.
Agree.
AVG Disk Space Explorer: Coming very soon.
Please ! this one of the more importants for me would be nice to see this feature with new ui but PLEASE keep here the "advanced view" here is one of those perfect feature to give users all possible data / diagrams / filters / options…
AVG Registry Defrag: The registry on Windows 7 and especially 10 does not need to be defragmented anymore. This used to be an issue in the Windows 2000/XP-era, and even then only in rare scenarios. I used to work at Microsoft and we discovered only a handful of cases where a "fragmented" registry had some effect on server hardware with thousands of applications running. If any competing product claims that a registry helps you on todays machines, you know it's snake oil ;)
Agree.
AVG Duplicate Finder: Coming very soon.
Please. And keep advanced view like with disk space explorer please !
AVG Performance Profiles/AVG Improve Performance: This, too, detected and disabled some services and had a few suggestions to improve performance. It's another case where the impact was literally zero across all our test results.
However, the parts that were useful were the SW/HW recommendations. I will talk to the product teams and see what we can do here :)
Agree with both things.
AVG Drive Defrag: Coming very soon.
OK. Now with SSD is not as useful as years ago.
AVG Undelete: On our list.
Good !!
AVG "Fix Problems"/AVG Repair Wizard: DEFINITELY on our list. We are planning to expand this and make it better than it was before! You'll love it.
Good !! Can't wait to see the result !!
AVG Startup Optimizer: This is part of Sleep Mode.
Sleep Mode ¿?
AVG System Control: We might look at this in the future. Which settings were most important to you?
It depends in the user needs… should have those impossible / difficult to find options of the SO… Cant say just one… maybe folder options, file types… network… right menu customization… depends in the user…
AVG Styler: On our list, but relatively low at the moment. Our surveys have shown that users rarely "style" their Windows anymore and communities that offer visual styles for Windows 7 and 10 have shown quite a steep decline compared to 10 years ago. Is this something you guys do often? Let me know, please.
I really like styler… boot/logon screen… customize icons… repair options (like icons)… would like to see even more options… but I understand that is less prioritary…
AVG Process Manager: The process manager in Windows 7 and especially 10 does a very good job and we don't like to replicate what's built-in. What did you like about the old one? What would be on your wishlist for the perfect process/task manager?
AVG process manager adds over windows task manager the posibility to get info / cpu / disk / ram usage / graphs… and all the rest of things PER process… windows task manager gives much less details per process and grapsh are general not per proces…
The list above makes it clear: There's a mix of features we're working on and other features that are simply no longer needed in 2019! Not even if you own an older machine. This is the reality and I don't want to sugarcoat things: We are definitely not where we want to be but this is the current status - A constant evolution! That being said, we have focused our attention on where a software like TuneUp makes the biggest impact: Sleep Mode, Software Cleanup, Software Updater, Disk Cleaner, Browser Cleaner etc. - those are the ones that will give you the biggest boost in speed and disk space.
I hope this all makes sense. But I'd like to make it clear that we are listening, so my questions to you are:
1. Do you disagree with my evaluations above and if so, why? Is there a feature I downplayed that was super valuable to you. If so, please tell me why!
I Agree. (not all as I said… but most of it).
2. Which features would YOU like to see next in order of priority!
The roadmap you described cover more or less my own opinion (with the comments I have done).
3. More importantly: We are actively working on future features so I'd like to know - aside from the old features, which features would you like to see going forward?
1. App updates doesn't work behind a proxy… (maybe is not using windows config and need a proxy configuration that now is not avalable ¿?)
2. Manual updates (to be able to check / force for updates, select when you wnt to update and changelog of the update…
3. Would be nice some kind of connection with smart home (Google Home, Alexa…)
4. More apps added to the update apps system (tuneup just detect a few sw updates…)
5. Maybe advance search files… (windows native is horrible )
I don'tknow… there are so many things that could be cool but I suppose there are so many other things to do fist… Will think about this…
I hope this messages makes it clear that we CARE. We really do. Please bear with us as we're going through this migration! In the not so distant future you'll end up with a product that has new/improved features and got rid of bloat that's not helpful today.
Best wishes,
Sandro (Team TuneUp)
P.S. As Milan mentioned: The old TuneUp is still available and will continue to work for some time to come. Please feel free to use it if you really miss a feature - and come back to the brand-new one when we've ported the feature(s) you love!
TY for the words, and for leting us to knowthat you try to take care of us. And sorry for my poor english.
Will wait for news and updates about all of this.
Hi Sandro,
I don't suppose you have a timeframe / roadmap for these features being released to the public? I used Defrag and disk space explorer alot (defrag would do more than just defrag which I loved).
Thanks,
Patrick
No fix… no answer… no money back… no news… Guys… seems we have to accept it… Tune Up is dead… I was the best SW app for windows tweaks in so many years !! but now… Tune Up is dead… and AVG is just lying and scamming us…
I was a leal user for so many years !! paying every year and really happy waiting for the next fantastic version… But now… this is just a shadow of what tune up was… and will never renove my subscription… I recommend the rest to do the same…
Very good work AVG very good work also for the developers… All you together have killed this app…
Bye bye !
WHAT THE HECK HAVE YOU DONE WITH THIS APP ?!?!!?
Correct me if I'm wrong but this supposed to be a collection of tools for advanced users… not green as hell "uuuuu what does this button do ?" user.
Even going thru comments here:
It is late 2019 and still, a lot of function is missing.
* AVG Duplicate Finder - didn't use as standalone but was definitely useful during 1click maintenance
* AVG Performance Profiles - not used
* AVG Undelete - WHAT ?!? I want my files back!
* AVG System Information - useful tool now have to use things like cpuz/gpuz/aida64/dxdiag WTF?
* AVG "Fix Problems" - you're jocking… this was the single tool that convinced me to make a subscription!
* AVG Improve Performance (HW, SW, Internet, Visual Effects) - veeeery freaking useful tool, especially when you're giving your old hardware through family members and "tune-up" them to their need -
* AVG Startup Optimizer - for hdd drive owners ? must have
AVG Repair Wizard - not used
AVG System Control - not used
* AVG Styler - not used
* AVG Process Manager - much much better than windows one for the sole feature of PER process check and much better GUI design, easier process search, control and killing along all running users. Missing feature for me? performance tab with CPU per logic core usage (win task manager), CPU temp (cpu-z),CPU frequency per core (cpu-z) ,RAM memory usage(win task manager),RAM temp(aida), hdd/sdd usage(win task manager), GPU usage, temp, freq, limiter, gpu mem usage (all gpuz). Adding this on a single tab, in a single program that could also log it, would be an invaluable help in PC bottleneck checking.
AVG Performance Reports - not used
Summary:
- features I'm missing most (from most urgent):
1) Drive Defrag
2) Process Manager
3) Fix Problems
4) File Undelete
5) System Information
- info on what the program actually did !!
I ran thru solve problems and the only info I got back was "solved 2 problems" WHAT ?!? WHERE? WITH WHAT? HOW?
Where are the options to decide what to do? Where is the info what was found? where is the info on what was the result of the repair attempt?
For who is this tool created - a 5 years old?
Please don't go Microsoft way of treating users as dumb-dumb idiots that have to be blocked from accessing the Control Panel because they can brake too much there.
To be frankly - I do not trust the program now to let it go through my system ! I have no control of what it is doing, no info on what it had done, no way of running the tools I need as a single utility/standalone version. Unfortunately, I've noticed all of this later than 14 days after my subscription auto-renewal.
If it were before that time I would use my EU citizen right to annul internet order post-fact due to "non-compliance with contract" and "false advertising".
Now I'm stuck with you for another year with butchered application for which I had paid full price. I'm canceling my subscription and not renewing it without major updates and features back program.
Hi
They said clairly that new version of AVG TUNEUP will be available in January 2020 with some functions reintegration (Duplicate file finder, Disk space explorer)
WE ARE WAITING…
I think they had to keep removed functions as its already and in same time working on reconstruction of new software with new language, but they maked wrong decisions and they are losing costumers of AVG TUNEUP day by day
Petr,
We have forwarded it to our developers team. They will check and work in it.
We are not sure whether it will be released in future or not.
I think you surveyed the wrong customers!
I'm tried to cancel the subscription after realizing through this thread that most of the features that many of us liked and needed are gone.
Please note that I tried to cancel - but the system said that I can't for some reason:
Are many customers cancelling all of a sudden? This was a bad move for the product team.
I too have been using TuneUp for many years from way back before AVG took it over and dstryoyed it!!
One function that I have used hundreds of times over many years has been AVG Registry Cleaner!! It has helped fix problems and making ,my pcs and laptops usable again. I really need this function back NOW!!
Another thing that pisses me off is that IF I can install my original version of AVG PC Tune-UP it gets automatically "updated" to the newer AVG TuneUp!!! One AVG support staffer told me to simpy uninstall the new version and install my old version. NO!! You cannot!! I get the error "To install AVG PC TuneUp you must first uninstall your paid copy of maintenance product."!!
I have used both avgremover.exe and avgclear.exe and still get the same problem!!
FIX THIS AVG!!!
Hello Istarth,
We are here to help you. Please provide a screenshot of the AVG TuneUp(which you have installed) to proceed further.
Let us know if you want to install our previous version of AVG TuneUp program.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Almost May… After paying a subscription for a downgraded tuneup with no updates in more than 1 year… this is starting to be something more close to a fraud each day… AVG is clealy killing tune up… the rest is just… bla bla bla bla…
I have just installed new TuneUp 2019 and now I see also that almost all functionality of TuneUp is removed!.
Only maintenance, uninstall and disable functions are left, all the rest has been removed.
This is not why I renewed my licence after many years using TuneUp.
It's not an upgrade; it's a totally downgrade as said by Istarth Rokwen Kale.
If this is the future TuneUp it will be my last renewal!
Almost May… After paying a subscription for a downgraded tuneup with no updates in more than 1 year… this is starting to be something more close to a fraud each day… AVG is clealy killing tune up… the rest is just… bla bla bla bla…
Hello,
This is Martin from the TuneUp team.
First of all let me sincerely apologize for all the frustration we might cause you by migrating the TuneUp to the new architecture while we had to drop a lot of features during the process.
I am afraid that I don't have good news for you today as our priorities got shifted and we have been focusing on other products in the last year and the journey continues also this year.
We understand that you miss some of the features from the old TuneUp and if you would like to continue using the old product, considering the fact that it is not supported anymore, please contact our support and they will try to help you get back the old version.
When it comes to the future development of the new TuneUp product, we will eventually get back to it and try to add some features which are missing there compared to the old product, but the fact is that we will never be able to get back to the full feature set again as we are not able to support so many features anymore.
I hope it at least answered some of your questions and concerns.
Best regards,
Martin.
June… all the money in their pocket… 0 updates even news for us… fraud smell…
Looks like they even removed registry editor from the latest update!!! The management is killing Tuneup Utility