Tuneup PC_TuneUp_14.0.1001.523.exe does not install

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2

Luis, Alternatively whilst waiting for the AVG Community Support expert you might want to explore this avenue?.. Have a look @ this new form link (https://support.avg.com/support_contact_form) to get email/chat/phone support.
AVG Guru

6

Hi Luis,
I am happy to see that your issue is resolved.
Thanks for posting back.

7

Brilliant, Zbynek and Alan, thank you very much. Removing the Windows Update KB2918614 resolved the issue immediately.
Luis

1

Hi, I am trying to install PC_TuneUp_14.0.1001.523.exe on a new computer and it does not do so. I login to my AVG account, go to products, download the file (PC_TuneUp_14.0.1001.523.exe is what is downloaded as default), run it, give permission to install, choose language (British English), agree to both T&C and user data usage, and then it just disappears and I am taken automatically to the site http://support.avg.com/SupportArticleView?urlname=Issues-with-AVG-PC-TuneUp-installation.

I follow the site's instructions (1. reboot + try again = same result; 2. reboot + dfifferent file from the site = same result).

I have tried leaving the language as default USA English, same result. Could not find suitable solution to this problem on the forums. Any help?

4

Luis, This is actually the latest install file (http://download.avg.com/filedir/inst/avg_tuh_stf_all_2015_105.exe).
AVG Guru

3

Luis, When available (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) an AVG Community Support expert in Brno, Czech Rep… will respond to your posting @ their earliest convenience but please bear in mind it's now the weekend.
AVG Guru

5

Brilliant, Zbynek and Alan, thank you very much. Removing the Windows Update KB2918614 resolved the issue immediately.
Luis