TuneUp purchase and download

Hello Gillian,

We are glad to help you.
We will check and help you to resolve this issue.
We request you not to share any of your personal or sensitive information over the public forum.
We have sent you an email with the instructions on how to install and activate AVG TuneUp program and please reply to that email for further assistance.
Thank you.

Hello Gillian,

We are glad to help you.
We will check and help you to resolve this issue.
We request you not to share any of your personal or sensitive information over the public forum.
We have sent you an email with the instructions on how to install and activate AVG TuneUp program and please reply to that email for further assistance.
Thank you.

Yesterday, 13 January, I bought the TuneUp package. When I received the email asking me to verify my email address, I thought I'd clicked on the Verify button. I then progressed to downloading but when I pclicked on "Download" nothing happened. 
I tried going back a step or two but got a message the the verification time had expired - so I could go no further.
Help, please - what do I do now?

Gillian [Clarke; (Email id removed)