TuneUp Utilities 2014 _ clé de produit ne marche plus

Hello Andre.
Support is currently available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.

We are sorry for the inconvenience.
We are aware of this issue and already escalated it to our concerned team.
At the moment, we are awaiting a solution and we will get back to you once we hear from our senior team.

We sincerely apologize for the delay, Andre.

Support via AVG Community forum is currently available only in English. For example, you can use Google Translate (https://translate.google.com) for translation.

We're still working towards fixing the TuneUp Utilities license issue.
However, since it's one of our older products it will take a while for it to be fixed.
Meanwhile, your continued patience is very much appreciated. Or, you can purchase a new AVG TuneUp subscription from our sales team at a discount price.
You can use the below link to contact our sales team via live chat:
https://support.avg.com/support_sales_chat
Thank you for understanding in advance!

Bonjour, j'ai une version TuneUp Utilities 2014 Full Version depuis 3 ans. J’ai réinstallé mon Tune Up Utilities 2014 , mais la clé de produit ne marche plus. Comment faire pour réutiliser votre application ? 
Votre email de confirmation :

QtéNom du produitLivraison
1TuneUp Utilities 2014 Full VersionCommandez licence pour jusqu’à 3 PC !Téléchargement
Votre clé de produit :
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

We sincerely apologize for the delay, Andre.

Support via AVG Community forum is currently available only in English. For example, you can use Google Translate (https://translate.google.com) for translation.

We're still working towards fixing the TuneUp Utilities license issue.
However, since it's one of our older products it will take a while for it to be fixed.
Meanwhile, your continued patience is very much appreciated. Or, you can purchase a new AVG TuneUp subscription from our sales team at a discount price.
You can use the below link to contact our sales team via live chat:
https://support.avg.com/support_sales_chat
Thank you for understanding in advance!

Hello Andre.
Support is currently available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.

We are sorry for the inconvenience.
We are aware of this issue and already escalated it to our concerned team.
At the moment, we are awaiting a solution and we will get back to you once we hear from our senior team.