TuneUp was installed by your tecs - now says "my trial has expired"

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6

Thank you for your prompt reply.
I do not have the confidence to perform these tasks.
Can I please request Remote Support?

5

Hello Billie,

I will assist you further with the activation of AVG PC TuneUp you have purchased.

Click on this link http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to uninstall older traces of AVG PC TuneUp from your compute that might cause this error.

Follow the steps from this article http://support.avg.com/SupportArticleView?urlname=Install-TuneUp to install the latest version.

If you face any difficulties, please let us know and we will assist you further.

2

Thank you for your prompt reply.
I do not have the confidence to perform these tasks.
Can I please request Remote Support?

1

Initial Spiel;
TuneUp Unexpected error code: 0xe001f94e
Can you help me please… Bought Tuneup along with AVG on 2 November 2018.
Have tried to download 50,000 times!  Each time the following error code appears, Unexpected error code: 0xe001f94e  I have Windows 7 - 64bit.  Really looking forward to using this.
Remote assistance please. 
AVG Customer Care - Request #07480531    [ ref:_00Db0Z3Sf._5000N1a9obd:ref ]
FIXED
12 November 2018
Day 1 – Technicians managed to install TuneUp.  Thank you.
Abdul: Please make a note of your case number (07480531) for future reference.
Day 2 – I spent a lot of time learning and understanding TuneUp.  My computer was faster already!
Day 3 – “Your Trial has expired – Buy Now.” I don’t know anything about a trial.   I am not going to pay twice. So what do I do now?
Initial Spiel;
TuneUp Unexpected error code: 0xe001f94e
Can you help me please… Bought Tuneup along with AVG on 2 November 2018.
Have tried to download 50,000 times!  Each time the following error code appears, Unexpected error code: 0xe001f94e  I have Windows 7 - 64bit.  Really looking forward to using this.
Remote assistance please. 
AVG Customer Care - Request #07480531    [ ref:_00Db0Z3Sf._5000N1a9obd:ref ]
12 November 2018
Day 1 – Technicians managed to install TuneUp.  Thank you.
Abdul: Please make a note of your case number (07480531) for future reference.
Day 2 – I spent a lot of time learning and understanding TuneUp.  My computer was faster already!
Day 3 – “Your Trial has expired – Buy Now.” I don’t know anything about a trial.   I am not going to pay twice. So what do I do now?

4

Hello Billie,

I will assist you further with the activation of AVG PC TuneUp you have purchased.

Click on this link http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to uninstall older traces of AVG PC TuneUp from your compute that might cause this error.

Follow the steps from this article http://support.avg.com/SupportArticleView?urlname=Install-TuneUp to install the latest version.

If you face any difficulties, please let us know and we will assist you further.

3

Sure, Billie. 
We are here to help you. I have sent you an email with the link to get connected with our technician. Please follow that email to resolve the issue completely.