Tuneup won't convert from free to paid version

General discussion
9

Hello Kevin,
I'm sorry to hear that you're experiencing issues with AVG PC TuneUp activation. From your account, I can see that you have purchased AVG TuneUp - Unlimited (1 years subscription) twice, and now you have AVG TuneUp - Unlimited subscription for two years which will expires on 2020.2.19 (Purchase date 2018.2.19). We are experiencing issues with activating the AVG TuneUp license which has been generated after 2/15. We are aware of this issue and our development team is working on a fix. The issue will be fixed soon. Your patience is much appreciated in this matter.
Best regards,
Alok.

7

I have had AVG PC Tuneup since July 2017 and it has never worked. I've tried numerous times to install the paid version and it keeps saying my trial has expired. Now I see that my "subscription" will expire in June. What subscription? This has never worked.

I've read online since this started that this is an issue. Now I see these messages from February of 2018. I'm starting to think this is a scam. How can I activate this???

8

Hi,
Is this issue resolved yet? I have just installed AVG onto my new computer and it wont "unlock".
Thanks,
Patrick

1

I purchased Tuneup, downloaded, and installed it.  I'm logged in.  But I can't use it because it keeps telling me I first have to buy it.  But I already bought it.  Now what?

5

Sheryl, 
We understand your disappointment. We see that you have contacted our technical support team via online chat. They have sent you an email to reconnect with them. Please follow that email to reach us and they should be able to resolve it.

2

Yes, Patrick. The activation issue has been fixed already. If you face the same issue, please reach us via your own post: https://support.avg.com/support_authorization_required?startUrl=/support_ask to check and assist you further.

3

Hello Joe and Kevin,

I understand your concern.

If this issue takes more than a week, we will certainly help you in extending the subscription of AVG.

4

Hi,
Is this issue resolved yet? I have just installed AVG onto my new computer and it wont "unlock".
Thanks,
Patrick

6

Hello Kevin,
I'm sorry to hear that you're experiencing issues with AVG PC TuneUp activation. From your account, I can see that you have purchased AVG TuneUp - Unlimited (1 years subscription) twice, and now you have AVG TuneUp - Unlimited subscription for two years which will expires on 2020.2.19 (Purchase date 2018.2.19). We are experiencing issues with activating the AVG TuneUp license which has been generated after 2/15. We are aware of this issue and our development team is working on a fix. The issue will be fixed soon. Your patience is much appreciated in this matter.
Best regards,
Alok.